Where is shipping available?
Our online store proudly caters to customers across the United States. We are committed to delivering our selection of fine products swiftly and securely right to your doorstep within the U.S. Please note that at this time, we do not offer international shipping options.
What’s the processing timeframe for orders?
Orders are typically processed within 1-2 business days.
When is the deadline for daily orders?
The cutoff time for receiving orders is 5:00 pm (Mountain Standard Time), Monday through Friday. Orders placed after this time on Fridays will be processed on the following Monday unless it’s a public holiday.
How long does delivery take?
Our shipments usually arrive between 2 and 5 business days via DHL Express, with an overall expected delivery window of 3 to 7 business days.
Reminder: Make sure your shipping details are accurate before completing your purchase; these cannot be amended once your order has been dispatched.
How do you determine shipping fees?
Enjoy complimentary shipping on all orders $59.99 and above! For purchases below this amount, a nominal fee of $4.99 applies for shipment handling.
Who handles tax payments?
Rest assured that as our customer, you will not bear any taxes – we’ve got them covered!
Experiencing extended delivery times?
If delivery exceeds 60 business days, please verify that you provided complete and accurate receiving information at checkout. Any issues due to incorrect information fall under customer responsibility. Otherwise, feel free to get in touch with customer support if details were correctly submitted—we’re here to help resolve whether it’s reshipping or refunding your order.
Delays in Order Processing:
Should processing exceed ten days without any special notice given beforehand, request an immediate refund or opt-in for us to rearrange your order along with a compensatory $10 coupon from us as an apology gesture.
Lost Packages During Transit:
We’re sorry but lost packages during transit fall outside our responsibility scope—however—should tracking fail or show loss status; don’t hesitate to contact us to provide relevant order info so we can liaise with logistic partners about the next steps.
Need further assistance? Get in Touch!
For additional support or queries related to these policies please reach out directly through +(1)(559) 213-2632, where our attentive customer service team eagerly awaits to assist you.
