Can you ship to locations outside the United States?
Currently, we only ship within the United States and do not offer international shipping options.
What is the cutoff time for placing orders?
The daily order cutoff time is 5:00 pm (MST), Monday through Friday. Orders placed after this time on Friday will be processed the following Monday, excluding public holidays.
How long does it take for an order to be processed before shipping?
We process most orders within 1-2 business days from when they are received.
What are your delivery times?
Items typically arrive between 3 and 7 business days after being shipped via DHL Express, which has a general shipping window of 2 to 5 business days.
Are there any shipping charges?
Shipping is free for orders over $59.99. For orders under this amount, a fee of $4.99 applies to cover shipment handling costs.
Who is responsible for paying any applicable taxes on my purchase?
All applicable taxes are covered by us at FreshMintShop; as our customer, you won’t need to worry about these additional costs.
What should I do if my delivery takes longer than expected?
If your package hasn’t arrived after more than 60 business days, please check that all provided receiving information was accurate and complete. If so, contact customer service—otherwise responsibility lies with any incorrect details given.
How can I track my order once it’s been shipped?
Once your item has been dispatched we’ll provide you with tracking information so you can follow its journey right up until delivery.
Can I change my delivery address after placing an order?
For security reasons delivery addresses cannot be changed once an order has been confirmed and processed.
What happens if my package gets lost in transit?
We’re not liable for parcels lost during transit but encourage reaching out through our customer support to provide relevant details so we may liaise with logistics partners regarding the next steps involved.
Should I use high heat to boil water in kettle?
It’s recommended to use small or medium heat as the aluminum-encapsulated bottom allows for quick heating and helps save energy.
How do I clean my stainless steel teakettle?
For best results and longevity of your teakettle, hand wash with mild soap after each use. It’s advisable not to put it in a dishwasher due to potential damage from harsh detergents or from banging into other items during cycles
